Returns

You have 30 days from delivery to request a return. If something arrives damaged, faulty or wrong, we will replace it or refund you.

How to start a return

Email support@quietlyn.com within 30 days of delivery with your order number and the item you want to return.
We reply with return instructions and the return address. Please wait for this before sending anything back.
Once we receive and check the item, we email you to confirm, and approved refunds go back to your original payment method.

What can be returned

Sleep Chin Strap: unused and in its original packaging.
Sleep Mouth Tape and Nasal Dilator Starter Kit: for hygiene reasons, only if the packaging is unopened and sealed.
Silent Night Kit: unopened items from the kit can be returned. Opened mouth tape or nasal dilators cannot be returned unless they are faulty.

Damaged, faulty or wrong items

Email us within 30 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including shipping, at no cost to you. You will not need to send the item back unless we ask.

Return shipping and refund timing

For change of mind returns, return shipping is paid by the customer and the original shipping charge is not refunded. We recommend a tracked service. Depending on your bank or payment provider, a refund can take 5 to 10 business days to appear.